Privacy Policy
Last updated: 13 October 2026
In short: we use your details only to make, deliver and support your order. We never see your card details, we don't sell your information, and we don't use advertising trackers. "Remember my details" keeps your details on your own phone, not on our system.
Who we are
Chopsbell, DFF5, K City Plaza, Aminu Kano Crescent, Wuse 2, Abuja, Nigeria, is responsible for your personal information when you use chopsbell.com (we are the "data controller" under the Nigeria Data Protection Act 2023). You can reach us at chopsbell2@gmail.com or on +234 902 797 4788 (call or WhatsApp).
What we collect
- Your details when you order: your name, phone number and email address. If you order for someone else, their name and phone number.
- For delivery: your delivery area, street address, house or flat number, nearest landmark and any instructions for the rider.
- Your location, only if you choose to share it: if you tap "Share my current location" at checkout, your phone's location at that moment is added to your order as a map link for the rider. It's optional, and you still type your address.
- Your order: what you ordered, your notes, pickup or delivery, the time you chose, the amounts, and its progress (for example accepted, on its way, delivered).
- Payment results, not card details: Paystack handles your payment. We never see or keep your full card number, PIN, CVV or bank login. Paystack tells us whether the payment worked, its reference, how you paid and, for cards, the card type and last four digits.
- When you contact us: what you tell us by phone, WhatsApp or email.
- Basic technical information: like every website, our hosting keeps short technical logs (such as the address of your network and your browser type) to keep the site safe and working. On "Track order", to stop people guessing other people's order numbers, we count recent attempts using a coded fingerprint of your network, kept for 2 days.
What stays on your own phone
The website keeps a few things in your browser's own storage on your phone or computer, so it works quickly: your order (cart) and a copy of the menu. If "Remember my details" is ticked at checkout (it is, to start with), your name, phone, email, the person you're ordering for, pickup or delivery, your delivery area, address, landmark and rider instructions are saved there too, so checkout fills itself in next time. With "Remember my details" ticked, your phone also keeps a list of the orders placed from it (the private links to their order pages), shown under "My orders" on the Track order page. This stays on your device: we can't see it. Tap "Not you? Clear my details" at checkout (it also clears "My orders"), "Remove these orders from this phone" on the Track order page, or clear your browser's data, to remove it. We never save payment or card details.
We don't use advertising cookies, tracking pixels or analytics that follow you around the internet. The map on our home page is shown by Google Maps; when it loads, Google may collect information under Google's Privacy Policy.
Why we use it
- To take, prepare, deliver and support your order, including emailing you about it (payment received, order accepted, on its way, a new time, or a cancellation) and calling or messaging you if we need to. We need this to do what you ordered.
- To handle payments, refunds and our accounts, as the law requires us to keep business records.
- To keep things safe and working, for example stopping repeated guesses on "Track order" and fixing problems. This is in our legitimate interest and yours.
- To serve you better: our team can see how many times a phone number has ordered (for example "3rd order"), so regular customers get the right help.
We don't send you marketing messages unless you ask us to, and we never sell your information.
Who we share it with
- Our team sees your order so they can prepare it. Each team member has their own login, and what they can do is limited by the owner.
- The rider delivering your order gets only what's needed: the name and phone number of the person receiving it, the address, landmark, instructions and map link, through a private link for that one delivery. The link stops working once it's delivered.
- Companies that run parts of our service for us, only to provide that service: Paystack (payments, Nigeria), Supabase (our order database and menu photos, stored in the European Union, in Ireland), Netlify (website hosting and our ordering system, worldwide) and Resend (sending our emails, United States). Paystack may also email you its own receipt.
- Authorities, only when the law requires it.
Because some of these companies store or handle information outside Nigeria, your information may be transferred abroad. We only use well-established providers that protect personal information, as the Nigeria Data Protection Act requires.
How long we keep it
- Paid orders (with the details on them): 6 years, for our accounting and tax records. Orders are never deleted early, so our records stay complete; they can be cancelled.
- Orders that were never paid: deleted after 30 days.
- "Track order" attempt counts: 2 days.
- What's saved on your phone: until you clear it.
Keep your order link private
Each order has its own page, reached through the link in your emails. The link contains a long secret code, so nobody can find your order by guessing; but anyone you share the link with can see your order's details.
Your rights
Under the Nigeria Data Protection Act 2023 you can ask us to: tell you what information we hold about you and give you a copy; correct it; delete it, when the law doesn't require us to keep it; stop or limit how we use it; and send it to you in a common format. Where we rely on your consent (for example sharing your location), you can withdraw it at any time. Email chopsbell2@gmail.com and we'll reply within 30 days. If you're not happy with our answer, you can complain to the Nigeria Data Protection Commission.
Keeping it safe
The website always uses a secure (https) connection. Payments go through Paystack's secure payment window. Our team's access is limited by role, every change is recorded, and someone removed from the team loses access straight away. No system is perfectly secure, but if a problem ever put your information at risk, we would tell you and the authorities as the law requires.
Children
Our website is meant for adults. If you're under 18, please ask a parent or guardian to order for you.
Changes to this policy
If we change how we use your information, we'll update this page and the date at the top.
Contact us
Questions about your information? Email chopsbell2@gmail.com, or call or WhatsApp +234 902 797 4788.