Refund Policy
Last updated: 12 October 2026
In short: if we can't make your order, you get all your money back. If something is wrong with your food, tell us within 2 hours and we'll put it right. Refunds go back the way you paid.
When we can't make your order
If we decline or cancel your order (for example an item has sold out, we can't deliver to your area, or we're too busy to make it in time), we refund everything you paid: the food, the delivery fee and the payment processing fee. We email you to say it's cancelled, and your order page shows "Cancelled – your refund is being processed".
If you want to cancel
Call or WhatsApp us on +234 902 797 4788 as soon as you can, with your order number.
- Before we've accepted your order: we cancel it and refund the food and the delivery fee.
- After we've accepted it: we start cooking straight away, so we can't refund food that's already being made. If we haven't started yet, we refund the food and the delivery fee.
- Orders for a later time: cancel at least 2 hours before the time you chose, and we refund the food and the delivery fee.
- Bulk and event orders: cancel at least 48 hours before the time you chose, and we refund the food and the delivery fee. After that we can't refund them, because we buy ingredients specially.
When you cancel, the payment processing fee isn't refunded: Paystack keeps it, even on refunds.
Need a different time instead? Just ask: we can often move a scheduled order to another time.
If something is wrong with your order
If an item is missing or wrong, or something isn't right with your food, tell us within 2 hours of delivery or pickup, by phone or WhatsApp, with a photo if you can. We'll replace the item or refund it.
If we can't deliver to you
Our rider calls when they arrive. If the address given is wrong, or nobody can be reached within 15 minutes of the rider arriving, the rider brings the food back. You can then collect it from us, or we can deliver it again for a new delivery fee. In this case we can't refund the food.
How refunds are paid
- Refunds go back the way you paid (your card or bank account), through Paystack.
- We send the refund within 1 working day of agreeing it. Banks usually take 5 to 10 working days to show it on your statement.
- Your order page shows when an order has been cancelled and its refund is being processed.
Contact us
Call or WhatsApp +234 902 797 4788, or email chopsbell2@gmail.com, and mention your order number. Our Terms and Conditions also apply.